Customer Service Representative

Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our team in Richfield, Ohio. This contract-to-permanent position plays a critical role in ensuring seamless interactions with fleet contractors and carriers. The ideal candidate excels in fast-paced environments, is highly detail-oriented, and is committed to delivering outstanding customer service.

Key Responsibilities :

• Provide attentive and professional communication to independent contractors and external carriers, promoting a positive interaction experience.
• Address basic questions, concerns, and issues from contractors, resolving or escalating as necessary to ensure satisfactory outcomes.
• Proactively monitor active shipments, identify potential disruptions, and take appropriate steps or communicate with customer service teams to ensure timely resolutions.
• Accurately record all relevant contractor, driver, and carrier interactions in the freight management system for comprehensive documentation.
• Manage multiple priorities and adapt to evolving demands in a dynamic work environment.
• Effectively listen and respond to fleet needs to support operational goals.
• Assist with other duties as assigned to help meet overall business objectives.

Requirements :