Senior Support Analyst

A company is looking for a Senior Support Analyst to assist in monitoring, analyzing, and resolving data platform and infrastructure issues.

Key Responsibilities

Communicate with clients and management regarding production events, escalating issues as necessary

Act as a liaison between data operations, development, and management to troubleshoot application-related issues

Document and improve Production Support processes, contributing to the knowledge base of system problems and resolutions

Required Qualifications

Bachelor's degree in computer science, information technology, or a related field, or equivalent training

2-4 years of experience in developing / supporting enterprise-level applications in multi-node server environments

Deep knowledge of application architectures, workflows, and monitoring tools

Strong experience with SQL, Oracle, PL / SQL, and scripting languages such as PowerShell or Bash

Project management experience is required