Ironclad is hiring : Staff UX Researcher in San Francisco

Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time.

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry : a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On.

We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton.

This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.

Staff UX Researcher As Ironclad's first dedicated UX Researcher, you'll uncover the needs of legal and business teams navigating complex contract workflows—translating insights into strategic direction that influences product vision. You'll work with across the EPD organization to identify opportunities, test assumptions, and build evidence-based narratives that drive decisions. This role is a chance to establish how research operates at Ironclad while directly shaping product direction through user insights.

What you'll do Lead research initiatives across cross-functional teams, independently identifying critical assumptions and delivering insights that materially influence product vision and roadmap decisions.

Partner with product, design, and engineering leaders to break down complex business challenges into clear research questions, guiding teams from opportunity identification to feature validation.

Lead mixed-methods research including in-depth interviews, usability studies, and co-design workshops, applying qualitative and quantitative techniques to understand the why behind user behaviors in contract workflows.

Conduct research across diverse product areas including foundational workflows and contract management, exploring how solutions, from foundational features to emerging AI technologies, to address real user problems.

Orchestrate research activities across product teams, managing everything from research logistics to participant coordination, building collective understanding of user needs.

Craft compelling narratives that synthesize insights from multiple sources, presenting findings to executive stakeholders and cross-functional partners to build consensus and result in action.

Help shape research practice by establishing frameworks and processes that position research as a strategic partner, while evangelizing for user needs across the organization.

Create systems for capturing and sharing research insights across Ironclad, ensuring learnings are accessible and actionable for product, design, engineering, and leadership.

What you'll bring 8+ years of user research experience at a high-growth B2B SaaS company, with a proven track record of influencing product strategy and building consensus with executive stakeholders through strategic insights.

Deep expertise applying diverse research methodologies throughout the product cycle, with strong facility in both qualitative and quantitative approaches.

Ability to work independently across multiple teams, prioritizing research questions, right-sizing approaches, and delivering practical insights that drive business impact.

Strategic mindset that connects research findings to product narratives and business outcomes, articulating the so what that influences roadmap decisions.

Strong facilitation skills, including experience leading synthesis sessions and building bridges between product teams through shared understanding of user needs.

Preferred qualifications Experience conducting research on AI-powered features or working with teams exploring AI applications in product contexts

Background in legal tech, contract management, or other domains serving knowledge workers in complex, high-stakes workflows

Experience working as the first or early researcher in an organization, with a track record of establishing research practices that scale

Strong researchers come from a variety of backgrounds, please apply if you feel you would be a good fit but don't quite meet all the experience requirements.

Benefits at Ironclad : 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available

Market-leading leave policies, including gender-neutral parental leave and compassionate leave

Family forming support through Maven for you and your partner

Paid time off - take the time you need, when you need it

Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use

Mental health support through Modern Health, including therapy, coaching, and digital tools

Home office setup stipend to make your space work for you

Pre-tax commuter benefits (US Employees)

401(k) plan with Fidelity with employer match (US Employees)

Regular team events to connect, recharge, and have fun

And most importantly : the opportunity to help build the company you want to work at

Base Salary Range : $170,000 - $210,000

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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