General Manager - Airport Operations

Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry‑leading health plans and best‑in‑class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee‑led Business Resource Groups.

Airport Operations is essential to keep our airports running smoothly through planning, organization, and supervision.

Job Summary

We’re looking for a results‑driven leader to oversee United Airlines’ operations at Lihue Airport (LIH) on the beautiful island of Kauaʻi . The role is responsible for the day‑to‑day operational, financial, and personnel performance of the station—ensuring safe, reliable, and customer‑focused service while leading a high‑performing team.

Key Responsibilities

• Responsible for day‑to‑day operational, financial and personnel performance of assigned domestic outstation
• Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities
• Monitors performance against plans and initiates corrective actions to improve results
• Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals
• Participates as a team member to headquarters support organizations, as well as other United operating departments in coordinating their responsibilities
• Coordinates and provides functional guidance and supervision of contracted ground handling agents
• Represents airport activities to federal, state, and city agencies as well as the FAA
• Maintains a safe, clean and reliable operation
• Lead a positive employee relations work environment and collaborative relationships with applicable labor groups
• Lead station activities to ensure outstanding customer service, which includes mainline, express and partner airlines
• Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
• Responsible for performance management and ongoing professional developmental support of direct reports and dotted line reports
• Responsible for compliance with stations controls and internal audit standards
• Leads station budget, staffing forecasts and resource requirements
• Maintain strong working relationships with OAL, airport authorities, vendors, governmental authorities (FAA, TSA, CBP), internal divisions
• Leads vendor service contracts as required

Minimum Qualifications

Preferred Qualifications

Base Pay

The base pay range for this role is $99,750.00 to $129,924.00. The position is also eligible for bonus and / or long‑term incentive compensation awards.

Benefits

You may be eligible for the following competitive benefits : medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

EEO Statement

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer – Minorities / Women / Veterans / Disabled / LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

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