Implementation Support Engineer
Zynix.AITampa, FL, United States21 hours ago
Job type
- Full-time
Job description3+ years in integrations / solutions / implementation engineering for SaaS. Strong with REST, webhooks, OAuth2, Postman / curl; SQL for validation. Working knowledge of FHIR resources (Patient / Appointment / Schedule / Slot) and HL7 v2 (ADT / SIU). Comfort with logs, traces, and basic Kubernetes debugging. Excellent written / verbal communication; HIPAA awareness. Python / Node utilities; SSO (OIDC / SAML); Datadog / Grafana; EMR admin experience (eCW / athena / Nextech).
You will lead the technical implementation of our AI agents for clinics—connecting EMRs (FHIR / HL7), configuring voice / webhooks, mapping data, and guiding customers through UAT to a smooth go-live. You’re a hands-on integrator who communicates clearly and loves turning complex workflows into reliable, measurable outcomes.
Responsibilities
- Translate clinic workflows into integration designs and test plans.
- Configure OAuth2 apps, webhooks, and data mappings; validate FHIR reads / writes and HL7 feeds.
- Stand up Twilio call flows and troubleshoot timeouts / retries.
- Lead UAT, cutover, and hypercare; publish runbooks and training artifacts.
- Run weekly status with stakeholders; maintain timelines and RAID logs.
Requirements
Nice to have
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Implementation Engineer • Tampa, FL, United States
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