Emergency Medical Dispatcher II

Job Profile Summary

Find your calling at Mercy! Under general supervision, perform tasks related to the operation of communication equipment used in receiving, sending, and relaying information in response to emergency / non-emergency calls according to the goals of Mercy. Determine exact location of each incident or request. Provide Dispatch Life Support (DLS) and post-dispatch instructions when applicable. Maintain necessary documentation and records. Dispatch and track location of EMS units, relay operational information to field staff and managers / supervisors. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details :

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Overview :

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel, and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Qualifications :

Education : High school diploma or equivalent. Experience : Telephone or customer service experience beneficial. Other : Basic computer and keyboarding skills. Must be able to navigate multiple computer software systems simultaneously. Ability to communicate clearly in English both orally and written. Knowledge of Microsoft Office.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.