Customer Service, Express Claims

Customer Service Associate

We are seeking skilled customer service associates who excel in compassion and effective communication to resolve low-exposure insurance claims. The ideal candidate will deliver exceptional customer service by providing expertise, building trust, and cultivating customer satisfaction. The ideal candidate must possess the ability to manage a high volume of claims with both efficiency and accuracy.

What You'll Do

• Analyze, review, and interpret insurance policies to accurately assess coverage and liability
• Manage claims of simple to moderate complexity, including single-vehicle and non-disputed accidents
• Establish and maintain appropriate loss and expense reserves for assigned claims
• Evaluate the need for further investigation on complex claims to ensure a fair and equitable resolution for all parties involved
• Oversee and direct the work performed by independent adjusters or appraisers to ensure quality and compliance
• Thoroughly document, verify, and review damages to support claim evaluations
• Facilitate timely payments to insureds, claimants, and / or service providers

What You'll Bring

Compensation and Benefits

Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :

2 medical plan options with $0 payroll deduction

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.