Customer Service Desk Leader

Job Description

Schedule : Full time

Availability : Morning, Afternoon, Evening (Includes Weekends).

Age Requirement : Must be 18 years or older

Location : Gambrills, MD

Address : 1413 South Main Chapel Way

Pay : $19.75 - $20.50

Job Posting : 11 / 19 / 2025

Job Posting End : 12 / 19 / 2025

Job ID : R0266320

We’re looking for passionate people ready to collaborate, develop and be leaders. As an hourly leader at our Customer Service Desk, you’ll join a dynamic retail environment that’s growing, with new opportunities available every day to enhance your skill set. You’ll gain a deep understanding of our values, business measures and standards and operations. You will ensure the most knowledgeable and passionate people are working to help our customers have the best possible experience in our stores and with our products. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!

What will I do?

• Provide incredible service to customers and engage collaboratively with employees
• Manage lottery machines, issue gift cards, sell stamps and maintain the bottle return room where applicable
• Administer Shopper’s Club program, check out customers as necessary, perform refunds and exchanges
• Adhere to and uphold company policies, procedures, and guidelines
• Quickly identify and provide solutions or resources to assist customers
• Manage employee performance and development by providing resources, training, feedback

Required Qualifications

Preferred Qualifications

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

Comprehensive benefits

Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

Comprehensive benefits

Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.