Customer Service, Sales and Marketing SpecialistMedical Instrument Development Laboratories, Inc. • San Leandro, CA, United States
Customer Service, Sales and Marketing Specialist
Medical Instrument Development Laboratories, Inc. • San Leandro, CA, United States
30+ days ago
Job type
- Full-time
Job descriptionPrepare materials for trade shows and marketing campaigns Support social media and promotional activities Assist in collecting customer feedback and market insights Maintain relationships with distributors and partners Assist with onboarding, training, and distributor support Assist in product registration and compliance tasks as needed Coordinate with internal teams to ensure product availability Manage the RMA (Return Merchandise Authorization) process, including communications with the customers or distributors, tracking returns, coordinating with Quality and Regulatory teams, and ensuring timely resolution. Perform additional duties as assigned to support business objectives Travel as required Bachelor’s degree in Business Administration, Marketing, or a related field, preferred Strong communication, negotiation, and interpersonal skills Up to 5 years of relevant work experience Self-starter with ability to identify issues, opportunities, and take initiative Ability to learn quickly and adapt to new processes
POSITION SUMMARY :
We are seeking a motivated and ambitious Customer Service, Sales & Marketing Specialist to support our sales and marketing operations. The ideal candidate will have up to five years of relevant work experience and a strong desire to develop their skills and grow within the role. Prior experience in the medical device or ophthalmic industry is not required. This position offers an excellent opportunity to gain valuable experience while contributing to distributor management, marketing activities, and customer service initiatives.
ESSENTIAL FUNCTIONS :
Customer Service & Sales Support
- Serve as the primary point of contact for customer inquiries
- Process orders, coordinate shipments, and manage payments
- Handle customer complaints and issue resolution
- Support sales activities and follow up on leads
- Assist with reporting and analyzing sales trends
Marketing & Promotions Support
Distributor & Partner Support
Product & Regulatory Support
Other Responsibilities
EDUCATION, EXPERIENCE, AND SKILLS :
Annual Compensation : $65,000 – $95,000 DOE (Depending on Experience)
Location : San Leandro, CA (Onsite, Full-time)
Company Website :
Employment Type : Full-time
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Sales And Marketing Specialist • San Leandro, CA, United States
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