Applications System Engineer-Cloud

Location

Alpharetta (GA) to be preferred but remote applicants are welcomed.

Roles and Responsibilities

• Support new cloud solutions – involves UAT, ORT testing and driving operational requirements. Outputs include Test Plans, Test Cases, Test Execution, Production Verification, Developer and Administrative Portals.
• Maintain overall platform stability, security, and supportability. Interface with development teams, vendors, product, sales, and customers. Engineer operational requirements, test cases, and technical documentation to provide operational support.
• Monitor, maintain, and support cloud solutions. Ensure standard processes exist for systems installation, configuration, patching, and upgrading.
• Develop guidelines for systems monitoring for maximum availability, uptime, and performance. Research, troubleshoot, and resolve system issues / outages.
• Support web portals, orchestration, platform, application, API, network, and monitoring needs. Provide platform support including monitoring capabilities, performance tuning, capacity planning, and maintaining overall service and platform health.
• Facilitate post-outage reviews (POR), manage Service Incident Reporting (SIR), and develop and deliver Root Cause Analysis (RCA) to management and customers.

Minimum Requirements

Good troubleshooting and problem-solving skills.

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