Associate Relations Consultant (Memphis)

Associate Relations Partner

A Brief Overview

The Associate Relations Partner consults on associate relations matters in support of associates and leaders across the MLH system. Fosters a healthy work environment aligning with our culture by resolving workplace conflicts and ensuring fair and consistent application of policies and procedures. Provides guidance and support to associates and leaders regarding issues such as performance management, accountability and corrective action, grievance processes and policy interpretation. Conducts effective, thorough, and objective investigations regarding associate concerns. Minimizes legal exposure for MLH from effective associate relations consultation and knowledge of employment laws, HR policies and high level of associate relations expertise. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Advises associates and leaders regarding performance management, accountability and corrective action, performance improvement plans, grievance procedures and other associate relations matters.
• Interprets policies and counsels on responsibilities and rights of MLH associates; proactively identifies, manages, and aids the equitable resolution of job-related complaints and concerns.
• Conducts effective, thorough, and objective investigations ensuring due process. Summarizes conclusions and recommends course of action consistent with MLH practices and ensuring legal compliance.
• Documents decisions in keeping with best practices and to reduce risk in associate relations situations.
• Engages in the interactive process with Associates and leaders to review requests for accommodation for leave, disability, and Workers Compensation issues, ensuring guidelines are administered appropriately.
• Ensures efficient and effective resolution of associate complaints, workplace conflicts and other associate relations matters.
• Applies leading practice associate relations concepts, policies, and procedures to promote a positive associate experience.
• Develops, maintains, and delivers effective communication to managers and associates. Identifies and recommends strategies to address current and future associate relations needs.
• Assists in the preparation of required and supporting documentation for : unemployment claims, conflict resolution claims, federal and state agency claims and employment related litigation.
• Maintains accurate and timely case documentation by documenting findings in case management system.
• Facilitates training to associates and leaders on HR policies and compliance matters.
• Partnership in measuring, assessing, and improving the effectiveness and efficiency of associate relations services.
• Assists with internal audits of associate relations issues and makes recommendations to resolve issues in accordance with policies, practices, and procedures.
• Recommends changes to policies and practices to respond to regulatory, environmental changes, and changes due to advancements in Human Resources.
• Partners with HRBPs to understand the business direction based on current MLH policies and procedures.

Education / Formal Training Requirements

Work Experience Requirements

Licenses and Certifications Requirements

Knowledge, Skills and Abilities