Sales Manager

Position Overview :

The Sales Manager is responsible for overseeing the guest services team while driving sales strategies to enhance customer satisfaction and increase revenue. This role combines leadership in customer service with a focus on sales, ensuring a positive and seamless experience for all guests. The ideal candidate will have a strong background in customer service, sales, and team management, as well as the ability to implement strategies that foster guest loyalty and business growth.

Key Responsibilities :

Guest Service Management :

• Lead and manage the guest services team, ensuring exceptional customer service standards are consistently met.
• Address and resolve guest inquiries, complaints, and special requests in a professional and timely manner.
• Monitor guest interactions to ensure satisfaction, anticipate needs, and identify opportunities to enhance guest experiences.
• Develop and implement guest service protocols to maintain high standards of service delivery.

Sales and Revenue Generation :

Team Leadership and Development :

Operational Oversight :

Reporting and Analysis :

Qualifications :

Strong leadership and team management abilities.