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FCRM KYC Quality Assurance Manager

FCRM KYC Quality Assurance Manager

USA JobsJacksonville, FL, US
7 hours ago
Job type
  • Full-time
Job description

FCRM KYC Quality Assurance Manager

The "FCRM KYC Quality Assurance Manager" is a member of the Financial Crime Risk Management (FCRM) Quality Assurance (QA) Department under TD Bank's Second Line of Defense (2LoD) FCRM Function.

The FCRM KYC QA Manager is responsible for the execution of the QA Program's KYC Workstream, which includes the following :

  • Lead and support the KYC QA Team Members under their management structure
  • Overseeing / Contributing to the execution of monthly QA review of High, Medium, and Low Risk Customer KYC Files
  • Perform secondary review of other KYC QA Team Members or First Line of Defense (1LoD) QA Functions
  • Lead KYC QA Validation and Reporting activities

The Manager, Financial Crime Risk Management role leads and develops a team of professionals who provides oversight, expert policy / regulatory guidance and advisory services and / or a control function related to specialized domains of TD's AML / ATF / Sanctions / ABAC programs. This role provides specialized project support or services. This role supports the development and maintenance of TD's FCRM program, including assigning workflow to analysts, providing governance and support, and addressing and escalating issues. Additionally, this role oversees the timely execution of periodic and / or event driven reviews using a risk-based approach to align with policy and regulatory requirements.

Depth & Scope :

  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any / all disciplinary actions, as required
  • Leads and manages a team of professionals and overall operation of a diverse group in an area of moderate risk, complexity or scope
  • Ensures an integrated approach with other business management areas, broader organization, and enterprise as appropriate
  • Deep knowledge and understanding of businesses / technology, and organizational practices / disciplines
  • Sound to advanced knowledge of external competition, industry and / or market trends in relation to own function / business
  • Focuses on short to medium-term issues
  • Education & Experience :

  • Undergraduate degree or equivalent work experience
  • 7+ years experience
  • Preferred Skills :
  • 3 years experience working in a challenge (QA / Testing) or advisory / oversight function with direct exposure to Customer Risk / Know Your Customer (KYC) Processes.
  • Skilled knowledge and familiarity with KYC (CIP, CDD, EDD) Regulatory requirements
  • Management experience / able to demonstrate strong leadership capabilities
  • Physical Requirements :

  • Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%
  • Domestic Travel - Occasional
  • International Travel - Never
  • Performing sedentary work - Continuous
  • Performing multiple tasks - Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds - Occasional
  • Sitting - Continuous
  • Standing - Occasional
  • Walking - Occasional
  • Moving safely in confined spaces - Occasional
  • Lifting / Carrying (under 25 lbs.) - Occasional
  • Lifting / Carrying (over 25 lbs.) - Never
  • Squatting - Occasional
  • Bending - Occasional
  • Kneeling - Never
  • Crawling - Never
  • Climbing - Never
  • Reaching overhead - Never
  • Reaching forward - Occasional
  • Pushing - Never
  • Pulling - Never
  • Twisting - Never
  • Concentrating for long periods of time - Continuous
  • Applying common sense to deal with problems involving standardized situations - Continuous
  • Reading, writing and comprehending instructions - Continuous
  • Adding, subtracting, multiplying and dividing - Continuous
  • Who We Are :

    TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

    TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

    Our Total Rewards Package

    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

    Additional Information :

    We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

    Colleague Development

    If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

    Training & Onboarding

    We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

    Interview Process

    We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

    Accommodation

    TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

    If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

    Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

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