FCRM KYC Quality Assurance, Senior Analyst (US)

FCRM KYC Quality Assurance, Senior Analyst

Work Location : Jacksonville, Florida, United States of America Hours : 40 Pay Details : $34.75 - $56.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business : Financial Crime Risk Management

Job Description

The "FCRM KYC Quality Assurance, Senior Analyst" is a member of the Financial Crime Risk Management (FCRM) Quality Assurance (QA) Department under TD Bank's Second Line of Defense (2LoD) FCRM Function. The FCRM KYC QA Senior Analyst is responsible for the execution of the QA Program's KYC Workstream, which includes the following :

• Perform monthly QA review of High, Medium, and Low Risk Customer KYC Files
• Perform secondary review of other KYC QA Team Members or First Line of Defense (1LoD) QA Functions
• Assist with KYC QA Validation and Reporting

The Senior Financial Crime Risk Analyst role contributes to the development and maintenance of TD's AML / ATF / Sanctions / ABAC programs, including frameworks, methodologies, policies, standards, procedures, awareness and specialized training, monitoring, management reporting and / or escalation of issues. This role conducts periodic and event driven reviews of customers, including targeted reviews to assess risks. Additionally, this role supports management in delivery of initiatives related to risk assessment, internal / external exam support, etc.

Depth & Scope

Works independently as the senior analyst / subject matter expert and may coach and educate others Oversees and / or independently performs tasks from end-to-end Applies expert knowledge of business operations, products, services, methods and operating standards to drive unit or team performance Executes on more complex and / or non-standard requests Researches and investigates a range of operational / reporting / process issues Recommends and implements solutions within own area of responsibility May need to coordinate / integrate work with other areas as needed Provides advanced analysis and / or specialized reporting to support business partners, functional areas or centres of expertise Requires advanced technical / business / function knowledge for discipline supported High level of complexity in operational / reporting / process and / or analysis function requiring medium to longer term focus Represents the group as the lead or subject matter expert on projects / initiatives and / or at meetings across the organization

Education & Experience

Undergraduate degree or equivalent work experience 5+ years experience Preferred Skills : 2 years experience working in a challenge (QA / Testing) or advisory / oversight function with direct exposure to Customer Risk / Know Your Customer (KYC) Processes. Skilled knowledge and familiarity with KYC (CIP, CDD, EDD) Regulatory requirements

Customer Accountabilities

Contributes to the development of team procedures and governance processes and advises FCRM stakeholders and teams of changes and enhancements to enterprise FCRM programs and requirements and where they may impact in the organization. Works with FCRM partners and other related groups (such as Compliance, Legal and Risk etc.) to support creation of documentation and reports required by external regulatory bodies and TD internal groups Conducts research, assesses FCRM risks and controls, and otherwise contributes to a specialized team of FCRM compliance professionals, interacting with key stakeholders Provides governance oversight through management of the policy and training exemption governance and reporting processes to the FCRM Senior Executive Team (and related FCRM Sub-Committees) Assists FCRM team members in the use of Issues and Events system for tracking and reporting Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the FCRM program Delivers relevant subject matter expertise and FCRM advice to business / FCRM partners Interacts with control functions within the organization Develops and delivers training programs for applicable employees across the Bank Conducts meaningful research, analysis, and assessment of FCRM program activities at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of enterprise FCRM programs Prepares research, analysis, updates tools and / or supports training activities specific to risk assessment Contributes to the development of processes, procedures and guidance relevant to own specific FCRM function of expertise

Shareholder Accountabilities

Prioritizes and manages own workload to meet SLA requirements for service and productivity Provides high quality service and advice to key business (FCRM) partners and monitors progress of initiatives, action plans, or similar activities Protects the interests of the organization identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues Delivers relevant subject matter expertise and FCRM advice to business (FCRM) partners Participates as assigned in new or revised product initiatives, advises businesses on FCRM compliance requirements and ensures that those requirements are properly written into requirements for business projects Participates in FCRM level projects as needed, to facilitate and oversee changes to FCRM processes, systems, or practices Coordinates with other FCRM partners and business compliance partners to ensure consistency in the application of FCRM programs and standards across the enterprise Ensures relevant FCRM programs align with TD corporate philosophy and strategic direction Monitors FCRM industry developments and maintains strong knowledge of evolving regulatory requirements and assesses potential impacts Contributes to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations Complies with applicable internal and external audit and regulatory requirements and may actively provide support during Audit and Regulatory Reviews, providing recommendations and guidance as required Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Participates in responding to periodic exams / audits by regulatory bodies and Internal Audit, to determine level of BSA / FCRM compliance Contributes to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations

Employee / Team Accountabilities

Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest Shares industry knowledge for own area of expertise and participates in knowledge transfer within the team and function Grows knowledge of the business, related tools and techniques Participates in personal performance management and development activities, including cross training within own team Keeps others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities Contributes to the success of the team by willingly assisting others in the completion and performance of work activities, providing guidance as appropriate. Contributes to a fair, positive and equitable environment that supports a diverse workforce Acts as a brand champion for the function and the bank, both internally and / or externally

Physical Requirements

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100% Domestic Travel Occasional International Travel Never Performing sedentary work Continuous Performing multiple tasks Continuous Operating standard office equipment - Continuous Responding quickly to sounds Occasional Sitting Continuous Standing Occasional Walking Occasional Moving safely in confined spaces Occasional Lifting / Carrying (under 25 lbs.) Occasional Lifting / Carrying (over 25 lbs.) Never Squatting Occasional Bending Occasional Kneeling Never Crawling Never Climbing Never Reaching overhead Never Reaching forward Occasional Pushing Never Pulling Never Twisting Never Concentrating for long periods of time Continuous Applying common sense to deal with problems involving standardized situations Continuous Reading, writing and comprehending instructions Continuous Adding, subtracting, multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are : TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether