Director, Training and Development

Position Title :

Director, Training and Development

Department : Administration

Reports to :

Assistant General Manager

FLSA Status :

Exempt / Full-Time Salary

Union Code : Non-Union

Minimum Pay Rate : $130,000

Maximum Pay Rate : $140,000

Why Barclays Center?

Barclays Center is more than an arena; it is a venue where thousands of employees create unforgettable experiences for millions of guests every year. This role gives you the opportunity to leave a lasting legacy by shaping how 4,500 part‑time and 150 full‑time employees present themselves each day while driving culture, training, and leadership development to nurture the talent of tomorrow.

Our Company Values

Diversity, Integrity, Accountability and Growth Mindset guide everything we do. From hiring to recognition we incorporate these four values into every interaction.

Key Attributes for Success

Profound understanding of organizational culture and the ability to embed it across departments.

Exceptional influence and communication across all levels.

Strong facilitation and collaboration skills, building trust across teams.

Result orientation with a data‑driven approach to improve engagement and development metrics.

ESSENTIAL DUTIES & RESPONSIBILITIES

Training & Development

Deliver the Brooklyn Way training across all departments at the utmost quality.

Execute training validation to guarantee staff performance beyond completion.

Create customized learning pathways from front‑line event staff to senior executives.

Develop leadership pipelines to nurture internal talent.

Implement succession planning to grow internal leaders.

Culture & Engagement

Serve as the cultural “North Star” building a standard of accountability and pride.

Spark enthusiasm, encouraging employees to view their positions as more than income.

Partner with HR to create recognition systems that reward impact rather than presence.

Promote belonging and inclusivity at every job level and from diverse backgrounds.

Alignment & Collaboration

Partner closely with the Assistant General Manager, HR, and departmental leaders to promote positive organizational growth.

Work with leaders from operations, guest services, security and other areas to integrate culture into everyday tasks.

Leverage data and feedback to enhance training and monitor cultural advancement.

Create internal communication plans to keep employees motivated and updated.

First 12 Months Expectations

Ensure full completion of Brooklyn Way training at 100% with validation for all employees.

Launch a minimum of two new leadership programs with measurable adoption.

Enhance cultural alignment scores on the yearly engagement survey by 10%.

CANDIDATE PROFILE : Who You Are

Minimum of five years in organizational development, training, employee engagement or related fields.

Proven success driving culture and training at a large scale in fast‑paced, guest‑facing industries.

Experience with unionized workforces is strongly preferred.

Exceptional communication and influence across all levels.

Believes training continues as long as employees apply it.

Embraces difficult discussions and encourages uncomfortable conversations to foster alignment.

Flourishes in dynamic, ever‑changing environments, leveraging unpredictability to your advantage.

KEY COMPETENCIES : Skills You Possess

Clear, confident, and warm communication.

Effective, precise communication that ensures understanding.

Understanding that culture is created through experiences, not only written policies.

Ability to motivate individuals from the locker room to the boardroom.

Unwavering commitment to high standards, equally dedicated to support.

Barclays Center / Legends Global reserves the right to change or modify the employee's job description whether orally or in writing at any time during the employment relationship. Barclays Center / Legends Global may require an employee to perform duties outside his / her normal description.

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