Sheraton Grand Nashville - Complimentary PM Attendant

The Complimentary PM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary evening / dinner area of a hotel. In addition, this individual shall be well-versed on the hotel-brand standards, guest expectations and the and unique characteristics of the hotel and local area.

QUALIFICATIONS :

• Ability to perform job function with attention to detail, speed and accuracy
• High School diploma or equivalent and / or experience in a hotel or a related field preferred.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
• Must be able to obtain and provide Food Handlers card as required by city / county / state
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations in a calm, professional manner
• Understanding of hotel products and guest services
• Demonstrates a positive attitude and a desire to be of service to others, as reflected in willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.
• Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette
• Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks, specialty cocktails and beverage requests, as required by hotel.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
• Ability to read, comprehend and write simple instructions and / or short correspondence and memos
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy

RESPONSIBILITIES :

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Located in the heart of Nashville, Sheraton Grand Nashville Downtown makes it easy to get involved in all of the iconic things Music City has to offer. We’re only a few blocks from Bridgestone Arena and the flashing lights of Broadway, and within walking distance to several attractions within the area. At our Hotel we’re committed to providing exception guest service where we aim to exceed our guests standards. Our property was fully renovated in 2024 and we offer exceptional perks for all associates including free parking and employee meals in our breakroom. In addition, we are conveniently located only a few blocks from central bus station. So, if you have a guest first mentality and you’re interested in joining a supportive team with a winning culture look not further! Come join a team where you can grow, succeed, and belong.

Application deadline for Colorado positions :

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