BDC Receptionist

Job Description

Job Description

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
• Log all customer comments into Dealership Management System
• Confirm scheduled appointments with future customers.
• Post scheduled appointments in tracking software.
• Re-schedule “no-show” customer appointments.
• Follow-up with service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule a sales or service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department Manager and follow-up.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations.