Lobby Concierge

Job Description

Job Description

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

• Greets guests in a warm, friendly, and professional manner
• Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
• Familiar with local dining, shopping, and entertainment offerings
• Is completely conversant in all information in the Concierge Fact Book
• Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
• Becomes familiar with guest names and acknowledges them by name
• Serves each guest on a one-to-one basis with utmost courtesy
• Personalizes all services and anticipates guest requests whenever possible
• Makes dining, theater, tour, travel, and other arrangements for hotel guests
• Assists guests with transportation needs
• Arranges childcare
• Presents guest orientation sessions for new arrivals
• Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
• Works closely with in-house vendors to satisfy guest entertainment needs
• Constantly displays outstanding communication and guest relations skills
• Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors - both in face to face discussions and over the telephone
• Answers telephone in accordance with Loews Hotels standards
• Takes a proactive role in providing assistance in the hotel lobby
• Provides tours of the hotel, displaying extensive familiarity with its history and interior décor
• Maintains inventory of local maps and brochures
• Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
• Retrieves guest messages from computer
• Sets up and disassembles the morning and evening concierge service
• Conducts Random Guest Survey Calls in accordance with hotel policy
• Other duties as assigned

General

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.