Client Success & Project Manager

Job Description

Job Description

About Killerspots Agency :

Killerspots is a fast-growing, full-service digital marketing, media, and production agency based in Cincinnati, Ohio. Since 1999, we’ve been helping brands across the country stand out and win with contagious creativity and performance-driven strategy. From video production and web development to digital advertising and jingle creation, everything we do is built in-house — with one goal in mind : results.

We’re a high-energy team that thrives on innovation, collaboration, and measurable success. Our work has powered growth for national brands, franchise systems, and small businesses alike — and we’re just getting started.

Who We’re Looking For :

We’re not just looking for a project manager ... we’re looking for a people person who loves to lead, thrives under pressure, and takes pride in making both clients and internal teams successful. If you’re a passionate over-achiever who brings structure to chaos, keeps teams aligned, and genuinely enjoys making clients feel heard and cared for — this role is for you.

This is a full-time, in-office position at our Cincinnati headquarters.

Your Role :

As our new Client Success & Project Manager, you’ll be the key connection point between our clients and internal creative teams. You’ll guide projects from kickoff to delivery — making sure everything stays on track, on budget, and exceeds client expectations. You’ll lead client calls, track timelines in Monday.com, support the CEO, and ensure our team delivers top-tier work every time.

What You’ll Be Doing

• Own the day-to-day relationship with assigned clients
• Lead project kickoffs, manage timelines, and coordinate deliverables
• Use Monday.com to track all moving pieces and keep team members accountable
• Anticipate roadblocks and resolve issues before they become client concerns
• Gather feedback and approvals, then communicate clearly with the creative team
• Ensure all projects are delivered with accuracy, speed, and strategic intent
• Report project performance weekly to the CEO and leadership team
• Spot upsell opportunities and help clients see the value of ongoing support
• Foster positive relationships that make clients feel valued, understood, and supported

What You Bring

Why You’ll Love It Here

No Calls Please.

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