Campus Store Leader - University Heights, OH

Campus Store Leader

As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience. You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations. Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities :

• Driving Results / Sales : Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives.
• Shipping / Receiving responsibilities.
• Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
• Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
• Talent Management : Supervise the work activities of team members (FT / PT and temporary / seasonal) including :
• Train and coach team members on company and store standards.
• Ensure team members follow company and store policies, procedures, and standards.
• Perform onboarding procedures for new hires.
• Schedule team members' work hours within the store's operating budget.
• Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.
• Customer Service : Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Campus Relationships : Communicate and partner with the campus to include :
• Day-to-day communication of store operational activities.
• Facilitate campus events.
• Other duties as assigned to support general store operations.

Follett Higher Education is a drug-free workplace environment. Requirements Associate's Degree or equivalent. 0-5 years of relevant experience. Academic retail experience is a plus. Strong organizational, time management, and problem-solving skills. Strong customer service, communication, and presentation skills.