Patient Experience Representative I- Ophthalmology

Patient Experience Representative I - Ophthalmology

Department : Ophthalmology

Status : Full-Time

Standard Hours per Week : 40

Job Posting Category : Administration

Department Summary : We currently have an open position for a Patient Experience Representative role. This role is a combination of front-facing with our patients at our front desk assisting in check-in, patient scheduling, registering, and patient concerns, and also assisting with our call center and various projects throughout the department.

Key Responsibilities

Customer Service :

• Demonstrates positive and effective customer service that supports departmental and hospital operations.
• Interacts and provides positive and effective customer service to patients and families.
• Responds to routine inquiries about hospital protocol, policies, and procedures.
• Involves supervisor to assist with resolution of complex issues.
• Greets, screens, and directs patients, families, and visitors.
• Registers new patients.
• With guidance, collaborates and communicates with referring providers and practices to facilitate management of complex patient issues.
• Will be required to rotate in departments with call centers.

Patient Registration / Admissions / Discharge :

Scheduling :

Patient Flow Coordination :

Administration :

Minimum Qualifications

Education :

Experience :

Schedule : The shifts can vary, 7 : 00-3 : 30pm, 8-4 : 30 pm, 8 : 30-5 pm, 9-5 : 30 or 11 am-7 : 30 pm and requires Saturday clinic coverage as well (1x / 3 months). This job may require travel to our Cape office in Sandwich, Worcester, Waltham, Needham, or our Mass Eye and Ear Boston location (1-2 / month).

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Office / Site Location : Boston

Regular, Temporary, Per Diem : Regular

Remote Eligibility : Onsite Only

Pay Range : $19.06-$27.64 Hourly