Visitor Services Manager

Visitor Services Manager

The Visitor Services Manager collaborates across the organization to ensure that all visitors are met with an inviting and dynamic first impression of the museum and leave equipped to engage more deeply with the museum on multiple levels. This position is central to the advancement of audience loyalty, encouraging membership sales, and attracting both new and repeat visitors through close collaboration with the departments of Learning and Visitor Experience and the Membership department. This position is the lead contact for the ticketing system and leads the daily operations of the admissions desks with a focus on excellent customer service. This position is also responsible for the hiring, training and scheduling of the Museum Experience Associates and supports the enhancement of a museum-wide commitment to a visitor-centered experience.

Hours : 35 hours per week, weekend and evening hours required. This position typically operates on a Wednesday-Sunday schedule.

Reports to : Director of Enterprise & Visitor Services

Status : Full-time, exempt with benefits

Salary : $38,250 - $44,500, based on experience

Responsibilities

Supervisory Responsibilities (40%) :

• Recruit, hire, supervisor, train, and coach Museum Experience Associates to ensure that the staff are properly equipped to successfully navigate frontline operations and feel confident in their day-to-day routines.
• Schedule the Museum Experience Associates and distribute schedules in a timely manner.
• Manage an active training and communication system for Museum Experience Associates to stay informed about current and upcoming exhibitions, programs, and other museum activities.
• Serve as site-wide Manager on Duty during operating hours, including on weekends and during special events / programs.
• Be adept and flexible in assisting with site-wide operations and department needs.

Ticketing and Visitor Services Responsibilities (30%) :

Administrative Responsibilities (30%) :

Qualifications

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.