Visitor Services Manager

Visitor Services Manager The Visitor Services Manager collaborates across the organization to ensure that all visitors are met with an inviting and dynamic first impression of the museum and leave equipped to engage more deeply with the museum on multiple levels.

This position is central to the advancement of audience loyalty, encouraging membership sales, and attracting both new and repeat visitors through close collaboration with the departments of Learning and Visitor Experience and the Membership department.

This position is the lead contact for the ticketing system and leads the daily operations of the admissions desks with a focus on excellent customer service.

This position is also responsible for the hiring, training and scheduling of the Museum Experience Associates and supports the enhancement of a museum-wide commitment to a visitor-centered experience.

Hours :

• 35 hours per week, weekend and evening hours required.
• This position typically   operates on a Wednesday-Sunday schedule.

Reports to :

Ticketing and Visitor Services Responsibilities (30%) :

Administrative Responsibilities (30%) :

Qualifications :

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.                  Powered by JazzHR