Support Services Assistant - Crisis Office

Job Description

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES IN CRISIS OFFICE include the following. Other duties may be assigned.

Provides crisis office coverage.

Provides crisis intervention and supportive services to clients in the absence of Counselor / Advocates.

Works closely with Counselor / Advocates to promote client safety, sobriety, and self-sufficiency by maintaining a positive facility atmosphere and a willingness to listen.

Responds to crisis calls; provides information and referrals as needed.

Conducts client intakes and exits in the absence of counselor / advocates.

Maintains client files in accordance with OASIS policies.

Screens and routes calls.

Maintains a log of calls.

Performs assigned cleaning duties.

Types, files and coordinates the maintenance of case files.

Types records, narratives, OASIS procedures, correspondence, and other materials; provides clerical services as needed.

Maintains building security by monitoring cameras and security system; conducts safety and security checks; greets clients and visitors; evacuates building as appropriate during emergencies.

Supervises locks, keys, medication, and campus visitor entries.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

High school diploma / GED. Basic office, typing, and computer skills preferred.

Ability to prepare business letters, summaries, and reports, using prescribed format and conforming to all rules of punctuation, grammar, diction, and style

LANGUAGE SKILLS

Ability to read novels, newspapers, periodicals, journals, manuals, dictionaries. Ability to prepare business letters, summaries, and reports, using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Ability to speak extemporaneously on a variety of subjects.

MATHEMATICAL SKILLS

Ability to handle math computations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Adult, Child, and Infant CPR Certification.

First Aid Certification

Must meet certification standards as outlined by ZeroV, as directed by supervisor.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly to sit, use hands to finger, handle or feel, hear and talk. The employee frequently is required to reach with hands and arms. The employee is frequently required to stand, walk, stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Hearing, near acuity, far acuity.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

COMMENTS

Must demonstrate respect for the dignity and equality of all people, and maintain standards of confidentially in accordance with OASIS policies.

An ability to maintain a good public image of the program through a high level of professionalism.

The ability to travel, work flexible hours and to maintain a positive leadership role.

A commitment to the mission of the agency.

Adheres to all OASIS policies.

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