Customer Care Coach

A company is looking for a Customer Care Representative II / Coach.

Key Responsibilities

Provide support and answer inquiries from Customer Care Representatives regarding products and operations

Act as the first line of escalation to resolve customer challenges effectively

Assist in training new hire representatives and identify solutions to departmental issues

Required Qualifications

One or more years of experience in customer contact handling, preferably assisting front line representatives

Proficiency with technology and Microsoft Office

Ability to work any assigned shift within Customer Care's operational hours

Excellent organizational skills and ability to manage multiple tasks

Demonstrated track record of meeting KPIs, metrics, and goals