Engineer, Desktop Support

Balyasny Asset Management (BAM) is a diversified global investment firm founded in 2001 by Dmitry Balyasny, Scott Schroeder, and Taylor O'Malley. With over $28 billion in assets under management, BAM employs more than 2,000 people across 23 offices in the U.S. and Canada, Europe, the Middle East, and Asia. The firm's investment teams span five strategies, including Equities Long / Short, Fixed Income & Macro, Commodities, Multi-Asset Arbitrage, and Systematic. Balyasny's mission is to deliver to its investors absolute, uncorrelated returns in all market environments.

Overview :

Top global hedge fund seeks a talented, energetic self-starter for a Desktop Support Engineer position. Candidate must have a minimum of 5 years' experience at a hedge fund / financial institution, supporting MS Windows Desktop / Server environments leveraging the latest tools and concepts in order to provide exceptional service delivery across the enterprise. The optimal candidate will be process driven and have a diverse technology background with a desire to learn and become the best. A basic understanding of financial markets and trade lifecycles is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask.

In the role of Desktop Support Engineer, the employee responsibilities will include :

• Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)
• Office 365 applications and Windows 10 operating system support
• Microsoft Active Directory and Office 365 Exchange Online management
• Citrix Cloud / Microsoft Azure VDA / VDI platform management and support
• HP Workstation, HP Thin Client, Lenovo laptop management and support
• Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration
• Mobile device (iOS, Android) support managed through MDM platform (MobileIron)
• Supporting video conferencing systems (Zoom, Neat, Poly)
• Supporting Market Data Applications (Bloomberg Anywhere / Terminal, etc.)
• Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN / VDI connectivity problems, etc.)
• Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk
• Office moves and build outs
• Device inventory and asset management
• Employee onboarding / offboarding

QUALIFICATIONS & REQUIREMENTS :

In order to effectively represent the Company and communicate with clients, the employee must be someone who has :

Don't have all of the skills listed above? Have extra skills you think are important that we haven't thought of? Please, let us know by applying and telling us a bit more about yourself and why you think you're qualified!