Call Center Representative

Call Center Representative

One of our top retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team. This candidate will be responsible for answering calls, handling a variety of transactions related to HR policies including areas such as benefits, leave administration, employment center questions, etc. In this role, you will need to evaluate and analyze the employee request / concern, interpret the situation, determine the appropriate resolution, escalate as necessary, and communicate the resolution and / or escalation to the customer. Finally, they will then prepare appropriate documentation and process the necessary paperwork. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy.

Skills and Requirements

• 2-3 years of experience in a call center setting (high volume)
• Highschool Diploma
• Soft Skills : communication, multitasking, and strong phone presence
• Human Capital Metrics (Oracle, workday, Lawson)
• Payroll or HRIS system experience