Regional Business Manager - Commercial Roofing

Regional Business Manager

General Purpose Of The Job : The Regional Business Manager (RBM) is responsible for leading and managing all aspects of their assigned region, which includes setting strategic direction, providing customer service and sales support, managing regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality. The RBM will serve as the liaison for the region and coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance. The RBM will maintain and enhance customer relationships, providing face-to-face business support and services. The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI. Assigned regions are subject to change based on business needs.

Essential Duties And Responsibilities :

• Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
• Serve as a liaison between headquarters and the field to ensure effective two-way communication and achieve positive results.
• Develop an ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management.
• Assess daily operational situations to identify potential crisis management, safety, and escalation protocols.
• Determine solutions to project issues, including but not limited to field resource management, workload balance, job site conditions, and product management issues.
• Travel to job sites as needed to provide support to regional resources, including rooftop projects.
• Travel to customer or sales meetings as needed to support business or regional activities.
• Manage all WTI personnel in the assigned region, with personnel numbers ranging from 10 to over 100, depending on the region's sales volume.
• Develop regional resources for daily operations, growth, and employee development.
• Identify resource or employee concerns and resolve them promptly, engaging the appropriate HR or WTI management as needed.
• Ensure that documentation on employee issues is submitted promptly to the HR department.
• Act as an agent of change and improvement, and adapt quickly to changing business priorities.
• Manage regional financial data, including identifying trends, correcting utilization, and addressing issues related to gross margin and / or operating income.
• Review individual job financials and make necessary adjustments to address poor performance and prevent recurring problems.
• Forecast, analyze, and report on sales, establishing financial performance metrics.
• Define criteria for success and provide leadership to achieve regional team goals.
• Develop workforce planning, recruiting, and retention strategies to optimize the region's performance.
• Establish, define, and communicate a clear strategic direction and targets for achieving goals within the regional team.
• Facilitate a culture of teamwork and excellence throughout the region and the organization.
• Communicate and implement company policies and procedures within the region and support throughout the organization as required.
• Work directly with the Managed Asset team to facilitate and provide support for designated national accounts.
• Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support.
• Additional duties as assigned by senior leadership.

Experience : 5-10 years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry. Prior experience leading a large staff in remote multi-state locations. Experience in an influential role.