Director, GTM Technology & Operations

Why Harvey

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

We are seeking a Director of GTM Technology & Operations to lead the strategy, governance, and optimization of our go-to-market (GTM) technology ecosystem. This role is designed for a business-minded operations leader who understands how marketing, sales, and customer success processes drive revenue — and can translate those processes into technology enablement, data flow, and systems design.

You will oversee a team of GTM business analysts responsible for understanding GTM processes, gathering and prioritizing business requirements, and partnering across the organization — with GTM leadership, IT, and external vendors — to ensure our tools and technology stack drive measurable improvements in revenue performance, efficiency, and visibility.

This role is not about managing developers or owning system configuration directly; it’s about owning the strategy, roadmap, and business impact of our GTM technology investments.

What You’ll Do

1. GTM Systems Strategy & Roadmap

• In partnership with the Lead-to-Cash Product Owner and GTM Systems Lead, develop and own the GTM technology roadmap across Marketing, Sales, Customer Success, and Partnerships.
• Partner with GTM executive leaders to identify pain points, gaps, and opportunities where technology and process design can improve outcomes (e.g., conversion, retention, efficiency).
• Maintain a clear view of system interdependencies and data flow across CRM, marketing automation, customer success platforms, and related tools.
• Ensure all GTM technology initiatives align with business priorities, scalability goals, and data governance standards.

2. Business Analysis & Process Design

3. Intake, Prioritization & Governance

4. Partnership with IT and Vendors

5. Data, Insights, and Enablement

What You Have

Compensation

$217,000 - $293,000 USD

Please find our CA applicant privacy notice

here.

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

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