Patient Care Coordinator

Job Description

Job Description

Patient Care Coordinator – Advanced Medical Services

Specializing in Genicular Artery Embolization Referrals for Chronic Knee Pain Location : Ridgefield Park NJ 07662 Job Type : Full-Time Schedule : In Person

Role Overview

As a Patient Care Coordinator at AMS, you are truly the “face” of the company to all patients. When a patient is making a decision about their healthcare needs, they are ultimately trusting you to help them make that decision. This role is all about educating and guiding patients towards the best outcomes for their health.

This is why it’s imperative that the person in this role embodies our core values :

Relentless Drive for Results. We finish what we start and push until the outcome is achieved.

Empowering Others. We bring positive, contagious energy that lifts patients, teammates, and the entire culture.

and Always Be Improving. We never settle. We ask questions, learn from feedback, and push to get better every day.

We live and breathe these core values because that’s how we hold a standard that truly makes a meaningful change in the lives of everyone we serve.

If this sounds like something you resonate with, here’s more information about the role itself…

What You’ll Do

As a Patient Care Coordinator, you’ll serve as the trusted guide for patients exploring alternatives to knee replacement surgery. You’ll be the first voice they hear and the trusted support that helps them move from uncertainty to clarity. Your role is equal parts education, support, and accountability — making sure patients feel understood, informed, and ready to take the next step in their care journey.

Day to day, you’ll :

Respond quickly to patient inquiries and connect with patients through calls, texts, and emails.

Learn each patient’s history and current challenges so you can recommend the best path forward.

Educate patients about minimally invasive options and answer questions with clarity and empathy.

Guide patients through scheduling their consultation and ensure they’re prepared to attend.

Coordinate smoothly with our partner practices to align schedules and insurance requirements.

Maintain organized, detailed notes so every patient interaction is seamless and professional.

Results (What Success Looks Like)

Daily patient outreach targets are consistently achieved and tracked.

Monthly goal for new consultations schedule is met or exceeded.

All patient interactions are documented clearly and completely in the CRM by end of day.

Internal communication rhythms (updates to Account Manager, team check-ins) are consistently followed.

Patients receive timely, professional responses across phone, text, and email.

High consult show-rate is maintained through persistent follow-up and effective reminder systems.

Objections are handled with empathy and persistence, leading to patient confidence and trust.

Personal organization and pipeline management allow for visibility into lead status at any time.

Feedback is welcomed and applied to continuously improve patient outcomes and performance.

Core values are lived daily : drive for results, empowering others, and always improving.

Requirements

Must be local to our office (100 Challenger Road, Ridgefield Park, NJ)

Exceptional phone presence — able to make patients feel comfortable, understood, and confident in moving forward

Excellent verbal and written communication skills, with the ability to explain medical options simply and clearly

Strong at building rapport and trust quickly with patients of all backgrounds

Comfortable managing outreach through calls, texts, and emails; efficient with modern communication tools and CRM systems

Highly organized and detail-oriented; able to keep patient pipelines up-to-date and transparent for the team

Persistent and resilient when faced with patient objections or hesitation, while remaining empathetic and professional

Routine-driven and self-sufficient, with strong time management and follow-through skills

Open to learning new processes, scripts, and patient engagement techniques — coachable and growth-oriented

Committed to personal and professional growth; welcomes feedback and seeks continuous improvement

(Preferred) 6+ months experience in patient coordination, healthcare call centers

What We Offer

Competitive base pay

Thorough onboarding and training in GAE and patient coordination

A team of caring, driven professionals

Real impact — every conversation could lead to life-changing relief for someone