Front Office Manager, Kindred

Job Description

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski / Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus :

We're looking for a kindred spirit who will be inspired to create dynamic, strategic and leadership for the Front Office operations of Kindred Resort, a new, elevated luxury property located at the base of Keystone Resort in Colorado.

Kindred Resort is a visionary development with a mission to be the most welcoming luxury hospitality experience through extreme kindness and active excellence. Embedded in the resort experience is a passion for outdoors and creating connections between guests, employees, and community. Our goal is to spark elevated experiences that welcome all kindred spirits.

Job Summary :

The Front Office Manager oversees all operational activities of the hotel’s Front Office to deliver the highest standards of service while meeting and exceeding financial goals. This role provides clear direction to staff, observes performance, and fosters continuous improvement. Responsibilities include hiring, training, supervising, and developing front office staff while maintaining Kindred’s standards of excellence. The manager also ensures guest satisfaction, resolves concerns, and drives a culture of anticipatory service across Front Desk, Night Audit, Bell / Valet, and Concierge operations.

Job Specifications :

Starting Wage : $65,000 - 80,000.00 + annual bonus

Employment Type : Year Round

Shift Type : Full Time hours available

Minimum Age : At least 18 years of age

Housing Availability : Yes

Job Responsibilities :

Develop standard operating procedures (SOPs) for front desk, guest services, Valet / Bell and concierge.

Recruit, interview, and onboard front office team members.

Establish cash handling, check-in / check-out, and guest privacy policies.

Post-Opening Responsibilities :

Job Requirements :

The expected pay range is $65,000 - 80,000.00 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and / or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child / minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  511947

Reference Date :  10 / 04 / 2025

Job Code Function :  Front Office