Tolling Violations Processing Manager

JOB SUMMARY

The Violations Processing Manager is responsible for organizing, directing and overseeing all violations, pre-collections, collections, fulfillment and mailroom activities for the clients project. Duties include communicating violations objectives to Processing Representatives and other department personnel, compiling data to make assessments of the departments progress and meeting key performance indicators (KPI) goals. Interfaces with clients, subcontractors, and third-party service providers. Coordinates department functions, reporting reconciliation and achieving set goals.

DUTIES AND RESPONSIBLITIES

• Develop violations and collections, fulfillment and mailroom standard operating procedures including internal controls
• Direct, monitor, and evaluate the activities and performance of the violationsollections, fulfillment and mailroom activities / processes and staff
• Responsible for the performance of the violations, fulfillment and mailroom team and ensures that KPIs are successfully achieved
• Interface with third party service providers and subcontractors and ensure contract compliance
• Provide leadership for the team by building and motivating team members to meet project goals, adhering to responsibilities and project milestones
• Manage the day-to-day violations / collections, fulfillment and mailroom activities and resources to include inventory management
• Work closely with back-office software provider to assess, test and implement components of customized project specific operating software system
• Perform evaluations of operating software and identify areas for efficiency and operational improvements and / or modifications to functionality
• Participate in internal project meetings and client meetings
• Keep abreast of collection trends, practices and developments
• Prepare and / or review daily and monthly reporting and reconciliation related to DMV registration hold activities, mail-in payments, collections agency activities, registered owner lookups, out of state plate looks ups and as identified
• Reconcile and / or review monthly third party service provider invoices to system reporting for collection agency, DMV registration holds, print house vendor, skip tracing, out of state look ups, etc.
• Build strong interpersonal relationships with internal clients
• Work independently as well as in a team environment
• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
• Duties and responsibilities include some or all of the following. Supervisor may assign other duties as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

PHYSICAL DEMANDS

SUPERVISORY RESPONSIBLITIES

This position is responsible for the overall direction, coordination, and evaluation of violations / collection, fulfillment and mailroom team. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.

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