RCT Service Coordinator

RCT Service Coordinator

The RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary point of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.

Repair Order Management :

• Process new work requests from initiation through completion
• Create and manage estimates; submit for approvals to internal stakeholders and customers
• Review and approve the accuracy of repair orders (ROs)
• Handle invoicing for internal and external customers, including third-party billing portals

Customer Experience & Communication :

Vendor & Remote Location Coordination :

Administrative Duties :

Knowledge, Skills, & Abilities :

Minimum Qualifications :

Preferred Qualifications :

Work Environment : Office Environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.