Epic Integration Analyst I

Description

About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system.

Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities.

Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential.

Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors.

We support each member of our team to own their personal development and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done : Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk;

and how we treat each other : Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity

Reporting directly to the Manager, the Integration Analyst I is an important member of the Mass General Brigham IS / Digital Health eCare Integration team.

The primary responsibilities of the role are to provide design, development, build, testing, implementation and ongoing maintenance of new and existing interfaces with Epic.

S / he also provides training and support to end users. The goal is to ensure integration standards and data flow between Epic and systems are standard and adhere to MGB policies and procedures.

Principal Duties and Responsibilities ·Create and maintain documentation related to technical integration implementation and support

Examples include :

oBlueprint / Discovery

oDesign

oTesting

oEpic Build

oConversions

oCutover

oPost Live Support

oUpgrades

• Serve as a resource for problem solving
• Assist with activities related to troubleshooting, supporting, developing, testing and delivering an integration solution for entity and enterprise applications
• Manage Epic Interface Build within the Epic Bridges application
• Perform interface application testing from test scripts as necessary
• Engage in activities including analysis, review, testing, troubleshooting, and design of new features and fixes related to Epic Upgrades
• Partake in internal integration workgroups focused on the maintenance, build, optimization, and behavior of active and future interfaces
• Participates in interface-focused cross-team meetings with the MGB application teams to ensure communication and collaboration
• Documents business requirements and translates those into functional specifications for the interface
• Develops and executes test plans and performs other interface quality assurance tasks
• Provides ongoing support of interfaces by identifying and resolving issues, and escalating as needed for timely resolution
• Provides high quality, customer-focused services
• Participates in regular team meetings to discuss team activities, issues and updates
• Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done : Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk;

and how we treat each other : Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

Other duties as assigned

Qualifications

Qualifications

• HL7 certification or equivalent experience is highly desired
• Bachelor’s degree required
• 3+ years of relevant experience
• A combination of education and experience may be substituted for requirements

Skills / Abilities / Competencies

• Strong written and verbal communication and presentation skills
• Ability to cooperatively and effectively work with people from all organizational levels and build consensus through negotiation and diplomacy
• Ability to facilitate and work within a complex, multi-site environment
• Flexible, adaptable and versatility
• Experience in the development, support or operation of software applications, preferably in a healthcare setting
• Ability to document workflows and business processes
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff
• Strong analytic and problem-solving skills
• Ability to learn quickly
• Knowledge of Microsoft Office 365 and other popular office productivity solutions

Working Conditions

• Travel to Epic in Wisconsin, when needed
• Standard office environment with the potential of travel to Mass General Brigham locations
• May need to work in patient care areas
• May require 24X7 responsibilities including evening, night and weekend hours as needed
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger;

handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch.

The employee must frequently lift and / or move up to 5 pounds and occasionally lift and / or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is quiet to moderate.