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ServiceNow Specialist
ServiceNow SpecialistITnova • New York, NY, US
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ServiceNow Specialist

ServiceNow Specialist

ITnova • New York, NY, US
16 hours ago
Job type
  • Full-time
Job description

Join to apply for the ServiceNow Specialist role at ITnova

ITnova is seeking a ServiceNow Specialist responsible for managing and configuring the ServiceNow platform to meet organizational needs. This role involves developing workflows, managing system upgrades, and ensuring platform alignment with business processes.

Job Type : Full-Time, 90% Remote

Responsibilities

  • Platform Management : Oversee daily management of ServiceNow, including troubleshooting, updates, and performance monitoring.
  • Development and Configuration : Develop and configure ServiceNow applications like Incident, Problem, Asset Management, and Service Catalog. Customize workflows to automate processes.
  • Integration : Integrate ServiceNow with other systems such as HR, ERP, and ITSM tools via API.
  • User Support and Training : Support end-users, resolve issues, and conduct training sessions to ensure proficiency.
  • System Upgrades : Plan and execute upgrades with minimal disruption.
  • Reporting and Analytics : Generate reports to analyze platform performance and identify improvements.
  • Security and Compliance : Ensure compliance with policies and standards, implement security roles and access controls.
  • Documentation : Maintain detailed documentation of configurations, processes, and records.

Requirements

  • Bachelor's degree in Computer Science, IT, or related.
  • Minimum 3 years of ServiceNow administration and development experience.
  • Strong understanding of ITIL frameworks.
  • Experience with JavaScript, HTML, CSS, REST / SOAP Web Services.
  • Excellent problem-solving skills and ability to work independently.
  • Strong communication skills, comfortable in a remote environment.
  • Certifications in ServiceNow Administration and / or Development are highly desirable.
  • Work Environment

  • Primarily remote, with about 10% on-site for critical meetings or system phases.
  • Regular virtual meetings with IT and other departments.
  • Flexible hours to accommodate different time zones.
  • This role suits self-starters who enjoy problem-solving and working remotely, with occasional travel as needed.

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