Market Investigator - Asset Protection

Description

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers.

We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work.

In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

The Asset Protection Market Investigator owns leading and coordinating theft, fraud, and organized retail crime investigations within an assigned market to achieve maximum shrink prevention and protection of company assets.

This position reports to the Manager of External Investigations.

Responsibilities

• Serve as the subject matter expert on external investigations / fraud and all the tools / technology to support.
• Identify, case build and successfully resolve investigations related to external theft
• Develop strategies and tactical plans to resolve theft and fraud in stores.
• Conduct static and vehicle surveillance of individuals suspected of theft and / or fraud
• Build and maintain highly effective professional relationships with law enforcement at the local, state, and national levels without losing sight of business priorities and company values.
• Partner with Law Enforcement and Mall Security to facilitate the apprehension, arrest and prosecution of individuals involved in shoplifting and Organized Retail Crime.
• Testify in criminal proceedings when required; work collaboratively within the judicial system to ensure prosecution and maximize restitution opportunities.
• Participate with law enforcement networking meetings, including attendance at ORCA meetings within the assigned area(s).
• Effectively leverage all investigative tools (exception-based reporting and other data analytics, cameras, etc.) to identify and share theft trends with AP team.
• Investigate refund fraud; ensure effective strategies are deployed to reduce and prevent further losses.
• Maintain video library and BOLO files of known shoplifting suspects
• Partner with and educate store leadership teams and sales associates on external theft awareness and prevention.
• Maintain a high degree of personal accountability and follow all company policies, to include but not limited to policies around surveillance, reporting, case management, and prosecution.
• Maintain awareness and understanding of industry trends and current professional standards regarding investigations in the retail sector.

Bath & Body works is proud to offer a competitive, performance-based compensation and benefits package to our eligible associates.

Benefits include a merchandise discount, a no cost mental health and well-being program, health coverage with a variety of plans to choose from, and flexible and affordable saving programs.

We also offer flexible scheduling and opportunities for paid time off. Visit bbwbenefits.com for details.

View Benefits Information

Qualifications

Qualifications & Experience

• 5 - 7 years in asset protection investigative or related experience
• Excellent communications skills, both written and verbal
• Must be self-motivated and manage time effectively
• Proficient in Microsoft Office
• Must be well-versed in use of CCTV systems
• 50% travel expected

Education

Bachelor's degree or equivalent experience in related field

Core Competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws.

Please see links : Los Angeles Fair Chance In Hiring Ordinance , Philadelphia Fair Chance Law , San Francisco Fair Chance Ordinance .

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices.

We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.

We only hire individuals authorized for employment in the United States.