Help Desk Technician Tier 1 (MSP)

Tier 1 Help Desk Technician with MSP experience wanted for a Managed Service Provider that emphasizes mentorship, professional growth, and exposure to modern technologies.

In this role, you'll act as the first point of contact for end-users, handling tickets, troubleshooting day-to-day issues, and assisting with project work. You'll work across Microsoft 365, Windows, and networking tools while collaborating closely with senior engineers who are invested in helping you grow.

Responsibilities

• Provide first-level support for Microsoft 365, Windows 10 / 11, and basic networking
• Handle onboarding tasks like user account setup, permissions, and password resets
• Support Microsoft Entra ID, Exchange Online, SharePoint, and OneDrive
• Document and resolve tickets using RMM and PSA systems
• Escalate complex issues with detailed context for senior engineers
• Contribute to device rollouts, upgrades, and cloud migration projects
• Add to internal knowledge base and improve support processes

Requirements

Tech Stack

Benefits

Base pay range : $50,000.00 / yr - $60,000.00 / yr

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