Program Manager

Program Manager

Job Locations

US-NC-Charlotte

ID

2025-17532

Overview

Element has an opportunity for a Program Manager. The objective is to be the equivalent to a small business owner (or General Manger) for your assigned program(s). Be the single point of contact and voice of the customer but protect Element from all potential legal concerns.

Salary : $90,000 - $130,000 / yr DOE

Responsibilities

• Main customer contact for all matters
• Provide quick, accurate responses to email and telephone inquiries
• Issue daily status updates for every customer work order in WIP
• Proactively address work order delays with the customer to ensure no sudden surprises
• Negotiate and implement customer expedite requests
• Offer testing solutions to the customer's Engineering team when test failures occur
• Review daily lab capacity with Operations and outsource to other Element labs as needed
• Coordinate quotations and respond to customer RFQs
• Review, approve, and distribute drawing & specification revision updates
• Coordinate return of customer-owned material

Skills / Qualifications

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following : age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.