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Director, Strategy & Operations - New Venture
Director, Strategy & Operations - New VentureSpring Health • New York, NY, US
Director, Strategy & Operations - New Venture

Director, Strategy & Operations - New Venture

Spring Health • New York, NY, US
3 days ago
Job type
  • Full-time
Job description

Director, Strategy & Operations - New Venture

Our mission : to eliminate every barrier to mental health.

At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right timewhether it's therapy, coaching, medication, or beyondtailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting startedjoin us on our journey to make mental healthcare accessible to everyone, everywhere.

The Director, Strategy & Operations for our New Venture will play a critical role in shaping and executing our strategy for one of our new business initiatives. Reporting into the Head of Business Operations & Strategy for our New Venture, this individual will take on key strategic initiatives across all of operations, such as developing and executing on an end-to-end provider engagement & lifecycle strategy, and identifying and developing future strategic initiatives for this business line. This individual will play a central role in end-to-end execution of these strategies, including project management, stakeholder alignment and management, creating and implementing scalable processes and workflows, and reporting and tracking to ensure these initiatives continue to drive value for the business.

We are only considering candidates based on the East Coast, with a strong preference for those located in the New York City area.

What you'll be doing :

Strategic Initiative Development & Execution

  • Example project : Define and develop the lifecycle and engagement strategy for our provider network, aligning with the company's growth objectives and commitment to clinical excellence and accessibility.
  • Champion a culture of operational excellence, continuous learning, and innovation.

User Experience & Engagement

  • Lead initiatives to optimize the end-to-end experience for providers and clients, from onboarding to ongoing engagement and support.
  • Collaborate on improving user-facing tools and resources.
  • Operational Efficiency & Scalability

  • Design and implement scalable workflows and systems to support efficient operations, including credentialing, onboarding, billing, support and ongoing performance management.
  • Cross-functional Collaboration

  • Partner closely with Product, Operations, Growth, and other teams to translate provider and client needs into actionable strategies and product enhancements.
  • Act as a strategic partner to ensure alignment and integration of initiatives across the organization.
  • Data-Driven Insights

  • Utilize analytics to monitor business health, identify areas for improvement, and inform strategic decisions regarding network growth, quality, and retention.
  • Market Analysis & Competitive Intelligence

  • Conduct market research and competitive analysis to identify trends and best practices regarding provider and client engagement within the mental healthcare landscape.
  • What success looks like in this role :

  • Tangible value creation for the business line directly related to implementation & impact of strategic initiatives.
  • Strategic initiatives related to providers are delivered with impact, efficiency, and cross-functional alignment.
  • Contribution to scalable, cost-effective operations and positive clinical outcomes.
  • What we expect from you :

  • 6-8 years in strategy, consulting or healthcare operations
  • Track record of designing and executing cross-functional programs in fast-paced, high-growth environments.
  • Strategic thinker who has a systems-level mindset.
  • Strong understanding of the healthcare landscape and challenges faced by providers.
  • Excellent analytical and problem-solving skills, with the ability to leverage data to drive decision-making.
  • Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
  • Highly organized, proactive, and solutions-oriented, comfortable balancing long-term vision with near-term execution.
  • Experience with provider-facing tools or platforms is a plus.
  • Background in behavioral health and / or advanced degrees (MBA, MHA) are a plus, but not required
  • The target base salary range for this position is $177,200 - $221,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

    Benefits provided by Spring Health :

    Note : We have even more benefits than listed and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

  • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
  • Employer sponsored 401(k) match of up to 2% for retirement planning
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • We offer competitive paid time off policies including vacation, sick leave and company holidays.
  • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to Noom, a weight management programbased in psychology, that's tailored to your unique needs and goals.
  • Access to Carrot, which provides fertility care support, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
  • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.
  • Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive.

    Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health.

    Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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    Director Strategy • New York, NY, US

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