Patient Accounting Solution Advisor

Title : Patient Accounting Solution Advisor

Client is seeking a Patient Accounting Solution Advisor to support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program. The Solution Advisor will provide Oracle Cerner expertise, guidance, and knowledge transfer sessions to National / VISN Councils, local workshops, and VA solution experts. This role ensures VA-assigned solution experts gain a comprehensive understanding of Oracle Cerner capabilities and nomenclature, assists with workflow analysis and future state design, and supports testing, training, and post-go-live activities.

Key Responsibilities :

• Provide Oracle Cerner Patient Accounting solution knowledge and act as a technical advisor to VA solution experts and internal teams.
• Conduct knowledge transfer sessions and support the onboarding of VA solution experts in their respective areas.
• Collaborate with Solution Management Administrators (SMAs) to review task orders, deliverables, and ensure timely, accurate completion.
• Analyze current-state workflows and assist in the design of future-state workflows and process diagrams.
• Identify potential risks, pain points, and opportunities for optimization within workflows.
• Support management, escalation, and resolution of trouble tickets and change requests.
• Assist in reporting requirements, mapping, identification, and development of EHRM testing scripts; support all testing types and events.
• Assist in reviewing training manuals and job aids for alignment with workflows and configuration changes
• Support cutover / go-live planning and provide post-go-live support.
• Work with Oracle Health and VA teams on build, design, and workflow changes.
• Provide expertise on functional validation, end-user testing, and integrated third-party EHR solutions.
• Assist in developing and reviewing design documents, workplans, and other project documentation
• Perform feasibility analysis on potential future projects and provide recommendations to management.
• Collaborate with multiple stakeholders to evaluate, escalate, and resolve tickets using ServiceNow and other tools.

Minimum Qualifications :

Preferred Qualifications :

What We Offer :