Enterprise Tech Support Analyst

JOB SUMMARY : Provide technical and administrative support for the deployment team. Test and specifications of new technology, installation of new software, monitoring deployment methodologies and administering and monitoring the deployment queue for shoreside support.

DUTIES & RESPONSIBILITIES :

• Monitor deployment queue and update priorities as needed.
• Develop and maintain processes that can help streamline the department and improve efficiency.
• Review, analyze and streamline both administrative and technical processes.
• Assist with analyzing and resolving any issues of computers not receiving the monthly critical patches in order to make sure all computers are within compliance meeting SOX standards and procedures as well as IT Security boundaries.
• Create and use Service Now reports to help monitor the department queues.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software and develop mitigation techniques to apply resolutions when found.
• Provide 24 / 7 support to team members from various time zones and work sites, as necessary.
• Continuously evaluate technology to recommend and implement technology upgrades inclusive of hardware (CPU, memory, hard drive, network card, etc) and operating system to adjust to the changing needs of the user community. Develop testing schema to validate new technology choices and deployment scenarios.
• Work with numerous computer platforms in a multi-layered client server environment. Support Apple (MAC) and MS Windows OS, hardware and software applications specific to enterprise applications.
• Perform other job-related functions as assigned.

QUALIFICATIONS

DEGREE TYPE : Associate's Degree

FIELD(S) OF STUDY : Computer Science or Management Information Systems

EXPERIENCE :

COMPETENCIES / SKILLS :

EQUAL EMPLOYMENT OPPORTUNITY :

Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law | EEO is the law GINA Supplement

Applicants have rights under Federal Employment Laws. FMLA | EPPA | Job Safety and Health : It's the Law