Marketing Operations Manager
The Marketing Operations Manager at Decentralized Masters will play a critical role in bridging strategy and execution. You will design, manage, and optimize our marketing infrastructure, processes, and analytics. You will ensure that our marketing team has the systems, data, and scalable processes necessary to run high-impact campaigns, measure performance, and continuously iterate.
You will work cross-functionally with content, growth, product, community, engineering, and finance teams to support and elevate marketing outcomes across the journey (from awareness ? acquisition ? retention ? advocacy) in a decentralized / blockchain environment.
Key Responsibilities
1. Marketing Technology & Toolstack
- Evaluate, implement, and manage marketing tools and platforms (e.g. CRM, marketing automation, analytics, CDP, attribution).
- Maintain integrations across systems (e.g. website, email, social, ad platforms, data warehouse, event tools) to ensure seamless data flow and tracking.
- Ensure data integrity, governance, and compliance (e.g. privacy, consent, data quality).
- Train marketing team members on tool usage, best practices, and workflows.
2. Process Design & Optimization
Define, document, and refine marketing processes (campaign planning, lead nurturing, content scheduling, campaign reviews, etc.).Create scalable playbooks for recurring marketing initiatives (e.g. launch campaigns, drip campaigns, webinars, partnership marketing).Monitor operational bottlenecks and proactively address inefficiencies.Implement frameworks for campaign scheduling, handoffs, approvals, and cross-team coordination.3. Campaign Execution Support
Assist the marketing team in executing full-funnel campaigns (planning, set-up, QA, launch, monitoring, troubleshooting).Oversee campaign QA : tagging, tracking parameters, UTM setup, conversion mapping.Monitor daily campaign health (budgets, pacing, anomalies, channel-level performance).Support A / B testing, experimentation protocols, and optimization efforts.4. Data, Analytics & Reporting
Define key marketing metrics (KPIs, OKRs) and ensure alignment across teams.Build dashboards, regular reports, and data visualizations to track performance, ROI, and insights.Lead campaign post-mortems, deriving lessons and action items.Provide actionable insights to influence strategy, budget allocation, channel mix, and optimizations.5. Cross-Functional Collaboration
Collaborate with Product, Growth, Engineering, Community, and Finance teams to align on goals, metrics, dependencies, and execution timelines.Serve as liaison between marketing and analytics / data teams for custom tracking, modeling, and datasets.Support external agency or vendor partners (e.g. media, production, analytics consultants), ensuring they align with our toolchain and processes.6. Governance, Compliance & Best Practices
Enforce best practices around campaign tagging, naming conventions, data hygiene, and documentation.Ensure compliance with data privacy regulations (GDPR, CCPA, etc.) in marketing processes.Stay updated with industry trends, marketing ops standards, and new technologies, especially those relevant to decentralized / blockchain space