Call Center Rep.

Our client is a dynamic and growing organization that takes pride in providing exceptional customer service and is committed to fostering a positive and inclusive work environment.

As an Inbound Call Center Representative, you will play a crucial role in connecting with potential customers, building relationships, and promoting our products / services.

This is a rewarding opportunity for individuals who thrive in a fast-paced, goal-oriented environment and enjoy engaging with people over the phone.

Location : Lawrence, MA (100% onsite)

Pay : $20.00 - $22.00 / hourly

Schedule : 8 : 00am - 4 : 30pm (Monday - Friday)

Job Type : Full-time

Responsibilities :

• Initiate inbound calls to active and prospective customers using provided leads or databases
• Effectively communicate the features and benefits of our products / services
• Build rapport and establish positive relationships with customers through active listening and effective communication
• Qualify leads based on predetermined criteria and accurately record customer information in the CRM system
• Provide feedback on customer responses, market trends, and suggestions for improvement.
• Generate and maintain accurate reports as required

Qualifications :

• Previous experience in customer service, call center, or sales support
• Excellent verbal communication skills with a clear and professional phone demeanor
• Strong interpersonal and relationship-building skills
• Goal-oriented with a proven track record of meeting or exceeding targets

Interested candidates should please email their resume directly

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.