Mortgage Servicing Specialist

Mortgage Servicing Specialist

Alerus is a commercial wealth bank and national retirement provider with one core purpose : helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

Core Values : Passion for Excellence : : Success is Never Final : : Do the Right Thing : : One Alerus

About The Role : The Mortgage Servicing Specialist is responsible for booking and servicing mortgage loans. This position will maintain knowledge on loan functions, regulatory requirements along with performing the due diligence needed to ensure complete and accurate system processing. This position will maintain a client focus to deliver a superior client experience.

What You'll Be Doing :

• Responsible for the loan booking process to the core system.
• Ensure core system integrity by reviewing loans for accuracy post-booking and various reports.
• Process incoming investor purchase advice and wire on loans held for sale.
• Monitor inboxes and perform various loan maintenance, payoff quotes and reports.
• Complete and maintain tracking items for, but not limited to, insurance processing, HOI and tax escrow payments.
• Responsible for paid loan processing, which includes mortgage satisfaction.
• Assist internal departments and external clients with mortgage loan servicing related processing inquiries.
• Assist in identifying exceptions and collaborate with senior specialists or supervisor to resolve.
• Create, update, and maintain written procedures in Alerus procedure (R&R) database.
• Identify and implement process improvements that enhance the client experience and build scale.
• Additional duties as assigned.

What You Should Have :

What We Bring To The Table :

Work Environment : Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

Base Pay Range : $20 - $22 per hour

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.