Digital Content Analyst Job at J.Crew in New York

Overview

The Digital Content Analyst will coordinate and oversee the daily operations for the J. Crew Group brand websites (Jcrew.com, Factory.Jcrew.com, Madewell.com). This role is integral to day-to-day eCommerce operations, customer service, post-merchandise updates, promotions, maintenance, and product launches. You will work closely with cross-functional teams such as Marketing, Merchandising, Creative, QA, and Engineering. This is a junior talent role with training and mentorship from senior team members and leaders across their direct teams. We foster a supportive, safe, accepting, and collaborative space for everyone to thrive.

Responsibilities

• Serve as the primary point of contact for site publishing and troubleshooting
• Create and maintain all site-wide promotions, as well as promo assets : badging, arrays, and global messaging
• Coordinate monthly publishes with internal teams and ensure all creative and product content (copy, images, pricing, etc.) is completed and accurate before launch
• Complete monthly review of the site with merchants to ensure new products are validated and optimize assortments
• Prepare and send out daily and monthly proofing links to business partners for review
• Manage and maintain (JIRA) bug tracking tool to ensure issues are assigned and resolved promptly
• Partner with cross-functional teams to investigate and resolve site issues
• Communicate with internal teams and stakeholders to effectively carry out the required efforts of given projects and / or tasks
• Work closely with various teams, such as Merchant, Creative, and IT, to ensure site updates, projects, and work are delivered successfully, with quality, and on time
• Collaborate with brand teams to create and implement digital content that supports brand strategy, goals, and positioning
• Prepare documentation and schedule training sessions for merchants and planners (Business Manager, JIRA, and CPR)
• Perform continuous quality assessment and regression testing to ensure content, products, pages, and creative executions are launched with the right prices, promotions, inventory, features, images, copy, and website usability
• Support QA team with testing of new functionality : creating test scenarios, assortments, updating product attributes, etc.
• Review and refine the site’s daily and monthly processes to identify opportunities to improve efficiency of the content production process
• Coding HTML / CSS / JavaScript to make simple updates to web pages, including global navs and email coding

Benefits

Note : Availability of benefits may depend on location and employment type and may have eligibility requirements.

Salary Range : $64,200.00 - $77,000.00

J.Crew Group aims to pay competitively and offers potential bonuses, benefits, and perks. The base salary may vary by region, knowledge, skills, and experience.

Equal Opportunity

JCG is committed to Diversity, Equity and Inclusion and welcomes applicants from all backgrounds. We provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, protected status, disability, veteran status, gender identity, sexual orientation, or any other basis protected by law.

#J-18808-Ljbffr