Consumer Loan Servicing SpecialistCategoryBanking OperationsJob Id2025-0025121LocationOshkosh, WI, United StatesPosting Start Date10 / 16 / 2025Anticipated Posting End Date10 / 23 / 2025Job TypeFull time

Consumer Loan Servicing Specialist

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

The Consumer Loan Servicing Specialist will perform a variety of clerical duties in conjunction with optional product refunds. Varieties include monitoring the shared mailbox, completing outgoing calls to providers of optional products, ensuring compliance with state regulations, working exception processes to ensure timeliness of refunds to customers.

• Performs a variety of clerical duties in conjunction with consumer loan servicing.
• Maintains loan files and records and prepares various reports.
• Enters customer payments into the computer to ensure proper documentation, regulatory compliance, and company policies.
• Posts loan or tax payments to accounts. Processes payoffs. Activates Automated Clearing House (ACH) per customer requests.
• Makes account corrections to personal customer information such as address. Boards loans to the system.
• Research customer requests such as copies of payments, and correcting entries.

Basic Qualifications :

Preferred Skills / Experience :

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Pay Range : $20.00 - $26.39

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and / or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.