DENTAL CALL CENTER/Customer Service Representative

Job Description

Call Center Agents needed for our dental call center!

• Career Opportunities
• Room for Growth
• Paid Training
• Competitive Compensation

THIS IS A FULL TIME ONSITE POSITION AT OUR FOLSOM, CA LOCATION. THIS IS NOT A REMOTE POSITION.

Here at Smile Time Dental and Make A Smile, we have a well-established, fast-paced and rapidly growing company that has been in business for 19 years with over 20 dental offices throughout the Sacramento area.

We are seeking a well qualified, hard-working, enthusiastic individual to join our amazing team!

As a Dental Call Center Agent, you will be the front lines of interaction with our loyal customers. This is a fast-paced environment and we need someone who can be on top of answering the high volume of incoming calls.

Someone that is very professional and friendly to provide excellent customer service experience. We take pride of our excellent company culture and stability we provide as most of our employees have been with us for many years and now we are looking to add to that team and hopefully fine someone who wants to take advantage of the growth opportunities that we provide within our company.

Specific Responsibilities :

• Handle high volume of inbound calls from patients with the utmost care, requiring professional telephone etiquette and superb listening and problem-solving skills
• Making outbound calls to insurance companies and patients to obtain information, perform eligibility verification, request prior authorizations and resolve billing discrepancies
• Experience in eligibility, benefits and claims is preferred but not required
• Responsible for providing excellent customer service, insurance and billing support
• Excellent verbal and written communication skills
• Highly pro-active, goal oriented and motivated attitude
• Ability to enunciate and speak clearly
• High work ethics, common sense and good overall judgment

Bilingual in Russian, Ukrainian, or Farsi is a major plus!

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Retirement Plan

Requirements

Bachelor's degree in a related field preferred (e.g., healthcare administration, business administration). Previous experience in a similar role within the healthcare or dental industry is highly desirable.

Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages. Excellent organizational skills and attention to detail.

Proficiency in dental software and Microsoft Office suite. Knowledge of orthodontic terminology and procedures is a plus.