Tier 1 Customer Service Representative
GCyber is hiring a Tier 1 Customer Service Representative to support our newly awarded United States Coats Guard (USCG) Maverick contract. As the Tier 1 Customer Service Representative, you will :
- Triage tickets, answer phone calls, and create tickets for customers' issues. Help resolve what you can within a 15-minute period or pass onto a higher-tier team at the Service Desk.
- Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.
- Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.
Minimum Qualifications and Experience :
Active DoD Secret clearanceHigh School diploma with 0-3 years of experience (or commensurate experience)8570 IAT II certification (i.e., Security+, CCNA-Security, CND, CySA+, GCSP, GSEC, SSCP)Proficiency in operation systems (Windows)Knowledge of :Microsoft software applicationsTroubleshooting Adobe issuesMicrosoft Application SuiteEDMS and Active DirectorySharePoint