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Tier I Customer Service Representative

Tier I Customer Service Representative

Clearance JobsSaint Louis, MO, US
10 hours ago
Job type
  • Full-time
Job description

Tier 1 Customer Service Representative

GCyber is hiring a Tier 1 Customer Service Representative to support our newly awarded United States Coats Guard (USCG) Maverick contract. As the Tier 1 Customer Service Representative, you will :

  • Triage tickets, answer phone calls, and create tickets for customers' issues. Help resolve what you can within a 15-minute period or pass onto a higher-tier team at the Service Desk.
  • Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.
  • Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.

Minimum Qualifications and Experience :

  • Active DoD Secret clearance
  • High School diploma with 0-3 years of experience (or commensurate experience)
  • 8570 IAT II certification (i.e., Security+, CCNA-Security, CND, CySA+, GCSP, GSEC, SSCP)
  • Proficiency in operation systems (Windows)
  • Knowledge of :
  • Microsoft software applications
  • Troubleshooting Adobe issues
  • Microsoft Application Suite
  • EDMS and Active Directory
  • SharePoint
  • Create a job alert for this search

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