Director of Workforce Management & Analytics

Director of Workforce Management & Analytics

The Director of Workforce Management & Analytics will be responsible for Workforce Management and Executive Analytics for the Customer Success Group function within McAfee. You will lead the strategy, design, and execution of workforce planning, forecasting, and operational analytics to optimize staffing, scheduling, and productivity across the organization. This role combines deep expertise in workforce management systems with advanced data analytics to ensure the business has the right talent in the right place at the right time. By delivering actionable insights, scalable processes, and effective reporting, this leader will enable operational excellence, cost efficiency, and improved employee and customer experience. This is a hybrid position located in Frisco, TX. You must be within a commutable distance to the Frisco, TX location. You will be required to be onsite on an as-needed basis; when not working onsite, you will work remotely from your home location.

About the Role

• Business owner for workforce management platform
• Develop and execute workforce management strategies for the Customer Success Group function within McAfee
• Lead long-term capacity planning, headcount forecasting, and other labor models across Customer Success Group
• Collaborate with technology partners to enhance forecasting, scheduling and reporting utilizing advance Workforce Tooling
• Partner with Finance, Customer Success Group Operations, and Technology teams to align labor budgets with strategic initiatives
• Build and oversee high-performing executive analytics and insights for Customer Success Group
• Propose, Execute, and Monitor executive level KPIs while providing leadership guidance on initiatives to improve the measures
• Partner with Finance, Customer Success Group Operations, and other McAfee organizations in support of Customer Success Group Business Cases

About You

Company Benefits and Perks :

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We're proud to be Great Place to Work Certified in 10 countries, a reflection of the supportive, empowering environment we've built where people feel seen, valued, and energized to reach their full potential and thrive. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.