Remote Call Center Specialist

A company is looking for a Resolution Center - Remote Call Center Specialist.

Key Responsibilities

Handles a high volume of inbound and outbound calls, addressing routine inquiries and problems from customers and third-party providers

Logs and tracks inquiries using computer applications, documenting interactions and actions taken

Coordinates with other departments and escalates unresolved issues as necessary

Required Qualifications

High School Diploma or GED

Intermediate level keyboarding skills (at least 25 WPM)

Basic level PC skills

Basic search engine skills

At least 1 year of customer service experience in a call center environment (preferred)